FAQ ABOUT the 411 at ink’d threads

1. Browse our designs until you find something you like, and click on it.
2. On the design page, select the size you need and then click the “Add to Cart” button.
3. Want to buy additional items? Simply click the “Keep Shopping” link below your cart contents on the “Cart” page.
4. When you’ve got everything you want in your cart, you can complete the checkout process. On the “Shopping Cart/Checkout” page, click the “Proceed to Checkout” button. Fill in your personal information (billing & shipping addresses, payment method, etc). When you’re done, click the “Place Order” button.
5. That’s it. An order confirmation screen will appear, and you will receive an order confirmation via email.

Yes. Absolutely. Sure thing. Ink’d Threads uses a completely secure shopping cart to process your order. We use industry standard SSL (Secure Socket Layer) protocol with a 256-bit encryption to ensure the highest level of protection. SSL technology takes your order and scrambles (encrypts) it to ensure that it cannot be read while being transferred. SSL uses a Digital Certificate to verify who we are and to encrypt and decipher your order so that only we can read it. We understand that you are concerned about the security of the information you transmit over the internet. We take all steps possible to ensure that your credit card and personal information is kept safe and secure.

All personal information submitted to inkdthreads.com is fully protected and will NOT be sold or given to a third party. The only personal information we save is your name, address, phone number, e-mail, and order history. We do so in order to fulfill your orders, answer any customer services questions, maintain records, and enhance your shopping experience.

Also, your internet browser helps you recognize when you visit a secure page on our site. A small lock icon appears in your internet browser. This means the information on the page is protected and safe.

Ink’d Threads accepts all major credit cards (Visa, Mastercard, Discover, or American Express) as well as PayPal payments and Google Checkout. Our site utilizes an SSL secure connection during the transaction so that your information is kept secure and private.

In most cases, we are able to make changes to your order. This can usually be done if you email us within 24 placing your order. Send an e-mail to info@inkdthreads.com to request a change.

Depends. We offer a $6 flat rate shipping rate. But we also offer UPS as a delivery option and those rate vary.

And if you are in and around Greenville, NC, you may always pick-up your order from our shop free of charge.

You will receive a shipping confirmation email when your order is actually shipped.

All items are made to order, for that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless it is determined that your order is damage or defective.

Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.

If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at info@inkdthreads.com with your order number and specifics on what we messed up, and we will take care of it for you.

To keep your shirt looking great for a long time and to minimize fading, wash the shirt inside out in cold water, and to tumble dry low. Please be aware that a small amount of shrinking (5%) may occur if you machine dry. Do not use bleach. If you feel the need to ever iron your shirt, do not iron directly over the transfer area.